If you are an seller at amazon then Amazon feedback act as your report card of your performance in providing customer service and what is your customer experience with your product.
Before making any puchase the online buyer always prefer to go through the review of the product infact about 90 percent of buyer prefer checking reviews before placing an order ,it shows how much important the earlier customers reviews are for the current probable customer.
but analysis shows that after purchase maximum of the customers leave without giving any feedback on the product or service ,in such a scenario to have reviews on the product become extremely difficult and without it becomes very difficult to sell the product.
Now the basic problem for the online sellers is to have reviews on their products, and the solution to it is to immediately ask for the feedback or review from the Amazon online customer as soon as they make an purchase, with limited customers it is done through a manual mail requesting them for the feedback, but for the large customer base its not possible manually in this case it is to be automated and an automated Amazon review software comes into play, these Amazon review software has to meet certain criteria before they become eligible for the review process like they should strictly adhere to Amazon terms and conditions ,the email used for asking reviews should not be having any promotional link or ad, and should easily be integrated with Amazon seller account.
Following are the preferred Amazon feedback Softwares
AMZ Finders
Features
- AMZ finder supports multi market place without any additional cost- AMZ finder supports 8 Amazon market places including North America(USA, Canada),Europe(UK,Germany,France,Italy,Spain) and japan. multiple stores can be managed with single AMZ finder account ,there is no additional fees for managing different market place.
- Intelligently manages Reviews and Orders-AMZ finder supports the importing of reviews and orders thus saving time, also the email notification of all store items are delivered automatically hence there is an effective customer care responsiveness.
- Provides Amazon sellers with customised email template for product review request, also the request messages cn be sent in multiple languages
Pricing
- Starter- for a starter the review management plan starts at $29.99/month where you can track 50 ASIN
- Basic review management plan is of $ 34.99 where you can track 100 ASIN
- Pro review management plan start at $ 39.99 where you can track 200 ASIN
- Enterprise review management plan starts at $54.99 wher you can track 400 ASIN , multiple review management plans with the rate corresponding to the number of ASIN are available.
- For feedback review plan you can send 500 mails free of cost for more mails you have to switch to paid plans starting from $19 /month
SageMailer
Features
- sage mailer monitor your ASIN and Amazon feedback with a single tool without even bothering to check your seller central account.
- Sage mailer react and remove negative reviews and maintain a best seller rank with best selling product.
- Sage mailer makes it very simple to read and respond to all your customer Amazon messages directly in the dashboard.
- with Sage mailer you can customize your product review mails and seller feedback emails with existing templates or using your own vision.
- You can do A/B testing to check which mail template works for you
- You don’t have to wait for long to get reviews in sage mailer autoresponder infact by using its “includes past order” function you can immediately send requests to orders that were placed 30 days back of your signing and start receiving the feedback immediately.
- You can customize your timing at Sage mailer with which all your customers will receive mail at the same time irrespective of their time zones, that means if you have fixed 11 am time the all the customers will receive it when its 11 am their irrespective of the time zones.
- Sagemailer supports VAT invoicing on the EU Amazon market place
Pricing
Besides a free plan ,pro plan starts at $25/month up to 2000 mails a month,higher plans comes with more emails facilities.
Zonguru
Features
- With Zonguru you can customise your mail using pre existing templates or using own creativity to send them to customers for their product review or feedback
product research
The first step in Amazon domination is searching the right product to sell, Zonguru comes with the product research software tool.
- Niche finder-Zonguru helps you to find the right product to sell by generating product ideas
- Niche rater-Zonguru researches products and niches directly in amazon quite swiftly.
- sales spy- calculate monthly sales data for any amazon product.
- review automator-by asking right customer at the right time for an honest review you can get you a five star ranking on your product and give the probable customers more trust and confidence on your product and zonguru review automator does just that.
Pricing
basic plan starts with $49 per month you can send 100 mails with this plan, for sending more mails you can go with a plus plan.
xSellco
Features
xsellco is a leading Amazon feedback management software ,specially designed for e commerce industry it has all the systems to help sellers increase there business.
It has an effective platform to respond to customers queries ,it makes it very easy for customers to get in touch across all channels and for the support agents to respond quickly with the correct information right from the one place.
xSellco provides with a strong feedback management and repricing, you may be selling anywhere may it be walmart, amazon or any other platform XSellco’s eDesk feature you can respond to all the queries from one platform.
Pricing
basic plan is at $54/month with a quato of 5000 feedback request /month.
professional plan is at $110 /month with about 25000 feedback request.
Feedback Genius
Features
- Communication centre powered by Feedback genius gives you control over customers revies whenever you sell.
- at Feedback genius you get unlimited mail and unlimited market place to communicate and generate revies globally.
- Feedback genius allows you to track as many product you like to monitor reviews and feedbacks
- With a bad review Feedback genius assist you with notification to assist unhappy customer
- with pre created email templates or the ones you have created it allows you to focus the right message to the right customer at the right time
- Feedback genius allows you to save time by dealing with amazon buyers message with easy and convenient way.
- with A/B testing you can easily judge as what template is giving yo the best result for your business.
Pricing
startup plans start with $20/month package,
You can send 3000 emails with a $40 package
Bqool
Features
- request product reviews-Bqool requst you and your business by requesting product reviews and feedback on amazon thus improvesseller rating.
- Higher seller Rating-Bqool provides automated email tool that sends reviews and feedback request email to your amazon product buyersthus helpsin increasing seller rating.
- bqool has broad spectrum of email templates applicable to different customersservice situations.
Pricing
Big CRM plans starts at $10 a month for 500 mails, there are other higher plans with more email sending capacity.
Kibly
Kibly is Built for Amazon sellers by Amazon sellers.
Kibly is famous for its high converting templates.
Features
- You can send an automated customized email to your customers for their reviews about the product and their feedback.
- Kibly takes 3 minutes or less to set up
- In kibly you only pay for what you use
Pricing
pricing obviously depends upon how many mails you send per month
FeedbackFive
Features
Feedback five is software from Ecom engine that allows you to manage Amazon feedback and Customer review.
Amazon customers can send customized messages like emoji’s images,pictures etc to their customers to get the desired feedback and hence increase engagements with their customers.
The important featue of feedback five is that you can choose the time when you want to send messages to your customers, sending messages at right time hade a huge impact on engagement rate.
Pricing
- Review management tool at Feedback five starts at $ 9.99 for 50 ASIN
- Up to 50 emails are free for new user,can run 2 campaigns but limited to one user
- Basic plan is at $ 9.99 with 2 campaigns and unlimited user but with 250 mails
- Proplan is at $29.99 with 2 campaign and unlimited user with 1500 mails
- With Feedback five enterprise plan you can send up to 8000 mails with unlimited campign and user and it comes at$59.99.
FeedbackExpress
FeedbackExpress was the amazon feedback trusted tool among more then 10 amazon trusted places with edesk now you can helpin building up trust and visibility for wherever you sell.
all the channels which have review systems of there own ,like ebay has its own review system .amazon has it own and all other platforms have there own review system Edesk feedback brings together all the channels at one simpler price
FeedbackZ
Features
- More product reviews-FeedbackZ layouts,design’s and messaging are fully polished and well optimized to get high open and CTR(click through rates)
- Optimized Targeting and delivery-you can simply optimize to whom you want to send the mail, when actually you want to send,from where and how the buyers will get the feedback request mail.
- With feedbackZ you can be even targeting promo codes buyers,specific ASIN’s and repeat buyers.
- It has an full HTML/CSS email templates that adjust easilt on mobile phones and gives an amazing impressions.
- With easy change and point editor you can change anything and everything on your feedback mails.
- buyers who are opted out of amazon are automatically added to the blacklist
- all of Europe(UK.Spain,Italy, France) marketplace can be run under one account and plan
Pricing
Subscription plan depends upon the number of orders you process everyday.
for 30 orders a day you may be sending 500 mails/month and here you can take $9/month plan
for 100 daily orders the best plan is $49/month,
similarly depending upon the quantity of orders per day you can customize your plan.
COMPARISON TABLE
| FEEDBACK SOFTWARE | PRICING/MONTH | EMAILS YOU CAN SEND | FREE TRIAL PERIOD | VAT INVOICE GENERATION | A/B TESTING | review or feedback monitoring |
| AMZ FINDER | $19 to $799 | 500-200000 | 30 days | yes | yes | no |
| SageMailer | $10 to $100 | 500-25000 | 21 days | yes | yes | yes |
| ZonGuru | $49 o $199 | 100-40000 | 7 days | no | no | yes |
| xSellco | $49 o $199 | 5000-60000 | 28 days | no | yes | yes |
| feedback Genius | $20 and more | 500 and more | unlimited | no | yes | yes |
| Bqool | $10 to $100 | 500 to 20000 | 14 days | yes | no | yes |
| kibly | $0.003 to $0.5 per mail | depend on number of mail | unlimited | no | yes | yes |
| feedbackfive | $9.99 to $899.99 | 250 to 1000000 | unlimited | no | no | yes |
| FeedbackExpress | $15 to $62 | 1000to 25000 | 30 days | no | no | yes |
| Feedbackz | $9 to $249 | 500 to 60000 | 20 days | no | no | yes |